roocloudltd

Returns for Personal Reasons

• Returns due to personal reasons (e.g., change of mind, incorrect size) are not accepted. Please ensure your order is correct before purchasing.

Refunds for Defective Products

If you receive a defective product, please follow the steps below:

1. Report the issue within 7 days of receiving the product by sending an email with attached photos of the defect.
2. Once the defect is confirmed, we will issue a refund—a return is not required.
3. If you do not receive a response within 3 business days, please contact us again.

Important Email Settings

• To ensure you receive our emails, allow emails from:ROOCLOUDLTD@outlook.com
• Some email providers (especially Hotmail) or antivirus software may mark our emails as spam. If you do not receive a reply, check your spam/junk folder or adjust your settings.

Defective Products NOT Eligible for Refund

• Products reported more than 7 days after arrival.
• Used products.
• If the order recipient and the purchaser are different, except for defective items.

Refund Request Procedure

Once your email is confirmed, we will guide you through the refund process.ontent. Have fun!

Send an email within 7 days of receiving the product with the following details:

Full Name

Home Address

Email Address

Product Name & Number

Defect Details (attach photos for damage)

Order Number (found in your order confirmation email)